Headr

Plumbing software for service calls and new construction.

Service plumbing is about getting the tech there and getting paid. New construction is about inspections and billing each phase: underground, rough-in and top-out, pressure test, set fixtures, final. Headr runs both, and only shows the gas test on jobs with gas in the scope.

From $29 a month. Standard is $129 for up to 25 people with a login.

How a plumbing job runs in Headr

These are the steps Headr sets up when you pick plumbing at sign-up. Steps marked have to be finished before the job moves on. Steps that only apply sometimes show up when you answer a yes or no question.

Want it shorter? The simple version is 6 steps: Call in, Scheduled, On the way, Diagnosed and price approved, Work done, Paid. Rename, reorder or add steps any time.

Plumbing project

Three inspections (underground, rough, final), top-out, gas and backflow tests, progress billing.

  1. Bid from plans
  2. Signed + depositHas to be finished firstPayment
  3. Permit approvedHas to be finished firstApproval
  4. Start date bookedBooked visit
  5. Underground
  6. Underground inspection passedHas to be finished firstInspection
  7. Underground billedHas to be finished firstPayment
  8. Rough-in and top-out
  9. Pressure test and rough inspection passedHas to be finished firstInspection
  10. Rough billedHas to be finished firstPayment
  11. Water heater set
  12. Gas in the scope?Yes or no question
  13. Gas test passedHas to be finished firstOnly if “Gas in the scope?” is yesInspection
  14. Set fixtures
  15. Backflow test
  16. Final inspection passedHas to be finished firstInspection
  17. Final paymentHas to be finished firstPayment
Service call: 17 steps

Dispatch, diagnose, options, approval, repair or return visit, invoice, follow-up.

  1. Call in
  2. ScheduledBooked visit
  3. Confirmation sent
  4. On the way
  5. Arrived
  6. Diagnosis
  7. Options presented
  8. Customer approved the repair?Yes or no question
  9. Replacement estimate to salesOnly if “Customer approved the repair?” is no
  10. Parts needed for a return visit?Only if “Customer approved the repair?” is yesYes or no question
  11. Parts inOnly if “Parts needed for a return visit?” is yesParts
  12. Return visit bookedOnly if “Parts needed for a return visit?” is yesBooked visit
  13. Repair doneOnly if “Customer approved the repair?” is yes
  14. Tested and workingOnly if “Customer approved the repair?” is yes
  15. Invoice paidHas to be finished firstPayment
  16. Maintenance plan offered
  17. Review request sent

What plumbing contractors get

Bill by phase

Underground and rough-in each get billed before the next phase starts.

Gas only when it’s there

Ask "Gas in the scope?" and the gas test shows up only on those jobs.

Return visits for parts

If a repair needs parts, Headr waits for them and books the return visit.

Plus everything else in Headr

One calendar for installs, service and sales. A sales pipeline with estimates. Warehouse stock and parts for each job. Your own forms, automations, team chat and texts to customers. It’s all included in Standard and Pro.

See all of Headr

The Headr process editor, where you arrange the steps a job goes through.

Questions from plumbing contractors

Can Headr handle both service and new construction plumbing?

Yes. Each job type gets its own process, and you can have as many as you need.

Can I track backflow tests?

Yes. The backflow test is a step, and you can make your own test form.

How many techs can use it?

Up to 25 people with their own login on Standard ($129 a month), or 50 on Pro ($179). People you only put on the schedule don’t count.

How much does Headr cost?

Lite is $29 a month for up to 3 logins, with your trade’s ready-made steps and forms. Standard is $129 a month for up to 25 logins and includes everything. Pro is $179 a month for up to 50 logins, with 1 TB of storage, more AI help and faster support. Crew members you only put on the schedule are free on every plan.

Is there a free trial?

Yes. Try it free for 14 days with your own jobs and crew.

Try it on your next plumbing job.

Try it free for 14 days